Refund Policy

At Redline Creative, we are dedicated to delivering high-quality web development services tailored to your business goals. Due to the nature of our work, we apply the following refund policy to ensure fairness and transparency for both parties:

Eligibility for Refunds

• Refunds may be considered only if requested within 7 days of initial payment, and no significant development work has commenced.
• If a project has not yet moved beyond the planning or discovery phase, a partial refund may be issued after deducting time and resource costs.
• Refunds are not applicable once the design, development, or implementation stages have begun, or if final deliverables have already been shared.

Non-Refundable Items

• Domain registration fees, third-party software/licenses, and hosting costs are non-refundable.
• Custom-coded features, once delivered, are non-refundable due to their tailored nature.

How to Request a Refund

All refund requests must be submitted in writing to info@redlinecreative.net. Please include your project name, payment date, and a clear explanation of your refund request.

Processing Time

Approved refunds will be processed within 7–10 business days of confirmation. Refunds are issued via the original payment method.

If you have any concerns or need further assistance, please contact us before submitting your request.